At Joe Rich Apparel, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a straightforward refund and returns process. Please review our policy below:
1. Return Eligibility
Items must be returned within 30 days of the delivery date.
Products must be in their original condition, unworn, unwashed, with tags and packaging intact.
Sale items, gift cards, and customized products are not eligible for returns unless defective.
We will provide you with a return authorization and shipping instructions.
3. Refund Process
Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 7-10 business days.
Shipping fees are non-refundable unless the return is due to a product defect or error on our part.
4. Exchanges
If you need a different size or color, please contact us to initiate an exchange.
Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued.
5. Damaged or Defective Items
If you receive a damaged or defective item, notify us within 7 days of delivery.
Provide photos of the damage or defect, and we’ll arrange a replacement or refund at no additional cost.
6. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
We recommend using a trackable shipping service to ensure we receive your return.
7. International Returns
For international returns, customers are responsible for return shipping costs and any applicable customs fees.
8. Non-Returnable Items
The following items cannot be returned or refunded:
Gift cards
Final sale or clearance items
Customized or personalized items
Contact Us If you have any questions about our Refund and Returns Policy, please reach out to us at fzdesigners@gmail.com. We’re here to ensure your shopping experience with Joe Rich Apparel is smooth and worry-free!
